Privacy Policy

1. What we collect

We only collect what we need to run the service you asked for.

• Account details — your name, email and phone number. Your password is stored in encrypted (hashed) form; we can’t see it.
• Business information you enter — company details, promoter and founder details, financial figures, and any files you upload so we can prepare a document, report or filing.
• Documents you generate and store — pitch decks, reports and legal documents created through your account.
• Payment information — handled by our payment partners (Razorpay, Paytm). We receive confirmation of payment and the order details, but not your full card or bank credentials.
• Ask Vaani conversations — the questions you ask and the answers given, so the assistant can help and improve.
• Usage and device data — pages visited, IP address, browser and device type, and cookie/analytics data.

2. How we use it

• to create your documents, run your registrations and filings, and deliver the services you buy
• to run your account, process payments, and provide receipts and order history
• to answer your questions and provide customer support
• to keep the platform secure and prevent fraud and misuse
• to improve our tools, content and accuracy
• to meet our legal, tax and regulatory obligations
• to send you service updates, and — only if you’ve agreed — occasional news about relevant offerings

3. Consent and your control

We rely on your consent and on the need to perform the service you requested. When you enter information to generate a document or file a registration, you’re asking us to process it for that purpose. You can withdraw consent or opt out of marketing at any time — some processing may still be needed to complete a service you’ve already paid for or to meet a legal requirement.

4. When we share information

We don’t sell your personal data. We share it only where it’s needed to run the service:

• Payment partners (Razorpay, Paytm) to process your payment securely.
• Infrastructure and hosting providers that store data and run the platform.
• Our AI provider (Google Gemini) to generate the drafts, reports and assistant answers you request.
• Government portals and authorities, when you ask us to prepare or file a registration or return on your behalf.
• Our own team and vetted experts who deliver the service you booked.
• Authorities or advisors where the law requires it, or to protect our rights.

5. A note on AI features

To generate documents and answer your questions, the details you provide are sent to our AI provider for processing. Please avoid pasting information you don’t want processed this way, such as passwords, OTPs or full bank/card numbers — you never need those to use our tools.

6. Cookies and analytics

We use cookies and analytics to keep you signed in, remember your preferences, measure how the site is used, and keep it secure. You can control or clear cookies in your browser settings, though some features may not work as well if you disable them.

7. How long we keep it

We keep your information while your account is active and for as long as we need it to provide our services and meet legal, tax and compliance obligations. When it’s no longer needed, we delete or anonymise it. You can ask us to delete your data, and we’ll do so unless we’re required to retain some of it by law.

8. How we protect it

We use reasonable safeguards — encrypted passwords, secure connections, and access controls that limit who on our side can see your data. No method of transmission or storage is completely secure, so we can’t promise absolute security, but we work to protect your information and to act quickly if anything goes wrong.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• ask what personal data we hold about you and get a copy
• have inaccurate or incomplete data corrected
• ask us to delete your data
• withdraw consent you’ve previously given
• nominate someone to exercise your rights if you’re unable to
• raise a grievance with us (see below)

To use any of these, email us at [email protected] and we’ll verify your request and respond within the timelines the law requires.

10. Children

VyapaarVaani is meant for business owners and is not intended for anyone under 18 years of age.

11. Processing outside India

Some of our service providers (for example cloud hosting or AI processing) may store or process data outside India. Where they do, we take reasonable steps to see that your data stays protected to the standard described in this policy.

12. Changes to this policy

We may update this policy as our services or the law change. The version shown here, with the date at the top, is the one that applies. We’ll flag significant changes where appropriate.

13. Grievances and contact

For any privacy question or complaint, write to our Grievance Officer. We’ll acknowledge it and work to resolve it within the timelines set by applicable Indian law.